Important information about the business
LENDT NZ Limited holds a Financial Advice Provider licence issued by the FMA to provide financial advice services.
LENDT NZ Limited Financial Services Provider Number is FSP1009106
Office contact details:
Address: 21 Puriri Avenue, Orewa
Phone: 021 143 1283
Email: tash@lendt.co.nz
Website: www.lendt.co.nz
We offer services relating to debt management (including borrowing for personal and investment purposes) and can provide financial advice to clients about home loan products.
Product providers we might recommend are:
ANZ, ASB, BNZ, Westpac, ASAP Finance, Avanti, Basecorp, BizCap, Cooperative Bank, Cressida Capital, DBR, Finbase, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, Unity, Pepper Money, Plus Finance, Prospa, SBS, Simplify, Pallas Capital, Southern Cross Partners, Vincent Capital, XE and Xceda Finance.
Commissions
Initial Commission - I may receive commissions at settlement from the relevant lender if you choose to take out a mortgage following my advice. The commissions are between 0.50% and 3% of the initial mortgage balance or amount funded.
Ongoing commission - I may also receive 0% to 0.20% of the mortgage balance on each anniversary.
Fees
Normally I charge no fee to you as the lenders pay us commission if you decide to take up our advice and when your loan settles.
Fees charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.
The following section outlines the types of fees that may apply:
● The fees charged for our advice and services may be based on a combination of:
○ A set dollar amount; OR
○ a percentage-based fee.
● Our agreed advice and service fees may include charges for:
○ Initial advice ongoing; OR
○ annual advice and services.
Other costs
Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs.
However, we will agree on all additional costs with you prior to incurring them; OR We don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.
Conflicts of interest or other incentives
We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.
How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests:
● We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
● All our advisers undergo annual training about how to manage conflicts of interest.
● We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
● We undertake an annual independent Compliance Assurance Review.
Our duties and obligations to you
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
● Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
● Give priority to the clients’ interest, and
● Exercise care, diligence and skill, and
● Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.
Our internal complaints process
If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Please send an email to tash@lendt.co.nz and tell us what has happened and how we can resolve matters.
Our internal complaints handling process is as follows:
acknowledge your complaint within 1-2 working days
gather and evaluate information about your complaint
respond to you within 10 working days.
Our external complaints process
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any complaints.
You can contact Financial Services Complaints Limited at:
Address: PO Box 5967, Wellington 6140
Phone number: 0800 347 257
Email address: complaints@fscl.org.nz